Skip to main content

Laptop and desktop repair

Bring the machine in and a technician can watch the fault happen. That is the difference between a diagnosis and a guess.

At a glance

Bring
The machine and its charger
Diagnosis
Before any work is agreed
Parts warranty
One year on new parts
Brands
All major brands, including Mac

Why the machine needs to be here

A great many faults are intermittent, and a description over the phone is a description of the symptom rather than the cause. A machine that shuts down under load, a screen that flickers only when the lid moves, a keyboard that fails when the case warms up — these are diagnosed by reproducing them, not by discussing them.

When the machine is on the bench, a technician can run it, watch it fail, and test the specific thing that failed. What comes back to you is what is actually wrong, not the most likely thing.

What we work on

All major computer brands, including HP, Dell, Acer, ASUS, Lenovo, MSI, Mac and Apple, on both laptops and desktops. Our technicians are trained and certified. We are not a manufacturer-authorised service centre for any brand, and we will say so rather than let you assume otherwise.

  • Will not start, or starts and shuts down
  • Overheating, loud fans, or throttling under load
  • Screens, hinges, keyboards and charging ports
  • Storage failures and slow performance
  • Startup and operating-system problems
  • Virus and unwanted-software removal

Nothing is done without your say-so

Diagnosis comes first, then a conversation about what we found and what the options are — including, when it applies, that the machine is not worth the parts it needs. Work begins after you have agreed to it.

New parts carry a one-year warranty, excluding acts of God, physical damage and neglect.

Step by step

How it goes

  1. At the counter

    Describe what the machine does and when. Anything that makes the fault appear is useful.

  2. On the bench

    A technician reproduces the fault and tests the components implicated by it.

  3. The call

    We tell you what is wrong, what it would take to fix, and whether it is worth doing.

  4. Your decision

    Repair, or take it away. Either is a normal outcome and neither is pushed.

  5. Collection

    We show you the machine working before it leaves.

Asked at the counter

How long will the repair take?

We will not quote a time before we know what is wrong. It depends on the diagnosis and on whether a part has to be ordered. Once we have diagnosed the fault we can tell you what to expect, and we would rather do that than promise a day and miss it.

Do I need an appointment?

The store is open monday–saturday: 9:00 am – 7:00 pm and you are welcome to walk in. Booking through the main site means the counter is expecting you and knows roughly what the machine is doing.

What if the repair is not worth doing?

We tell you. Some machines need parts that cost more than the remaining life of the computer justifies. Knowing that is a useful outcome of a diagnosis, and it is a conversation we would rather have than take payment for work that will not last.

Also at the store

Diagnostics

Repair or replace?

Data recovery

Book a bench slot

Appointments are arranged on the main 1ComputerOutlet site.

Book an appointment