Diagnostics
A diagnosis answers one question: what is actually wrong. Everything else — cost, options, whether to bother — follows from it.
At a glance
- Purpose
- Find the cause, not the symptom
- Outcome
- A written recommendation
- Then
- Your decision, not ours
- Bring
- Machine and charger
Symptoms are not causes
A slow computer can be a failing drive, too little memory, a thermal problem, or software doing something it should not. Those have different fixes and very different costs, and they can look identical from the outside.
Replacing parts until the symptom stops is expensive and often leaves the real fault in place. Testing until the cause is identified is cheaper and ends with a machine that stays fixed.
What we test
What we test depends on what the machine is doing, but it generally means examining storage health, memory, thermal behaviour under load, power delivery, and the state of the operating system and its startup path.
- Storage health and error history
- Memory testing
- Temperatures and behaviour under sustained load
- Power supply and charging circuitry
- Startup sequence and operating-system integrity
What you get
A plain explanation of what is wrong, what fixing it involves, and what we would do in your position. If more than one option is reasonable we will say so and explain the trade-off rather than presenting one path as the only one.
Asked at the counter
What does a diagnosis cost?
Can you diagnose a fault over the phone?
Also at the store
Bring it in
Walk in during opening hours, or book a slot so the counter is expecting you.